Besides subscription model, do you provide on-premises sales model?

Yes, Frontier e-HR offers both subscription (SaaS) as well as on-premises model where clients can purchase a Software Licence and host the application internally.

Do you have grants available? Who is eligible?

Yes, various grants are available. Frontier e-HR is a PSG pre-approved solution under the IMDA SMEs Go Digital programme. Singapore SMEs can claim up to 50% Productivity Solutions Grant support.

How many countries do you have clients using your system?

Frontier e-HR has been implemented in more than 20 countries including APAC, US, and EU.

What is covered under your software updates?

Frontier e-HR software updates cover regulatory updates such as CPF percentage changes, system enhancements and bug fixes. More than 200 feature enhancements are released annually.

Can you provide integration to the GL used by my company?

Yes, Frontier e-HR provides GL interface files compatible with different accounting software, including separate Payroll and Expense files if required.

What is the difference between HRIS and HRMS?

HRIS is a software application that enables an organisation to collect, track, and report on employee-related data. HRMS includes additional features such as payroll processing, benefits administration, time and attendance tracking, and performance management.

What are the 3 different types of HRIS?

HRIS manages employee data collection and reporting. HRMS adds payroll, benefits, time tracking and performance management. HCM extends further to include workforce planning, talent acquisition, talent development and succession planning.

Frontier e-HR Privacy Policy

Introduction

Frontier eHR Pte Ltd (“Frontier eHR”, “we”, “our” or “us”) respects your privacy and is committed to protecting personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when providing our website, Human Resource Management System (HRMS), products and services.

Information We Collect

Depending on your interaction with Frontier eHR, we may collect personal data including, but not limited to:

Name
Company name
Email address
Contact number
Job title
Company staff strength
Employment information
Payroll-related information
Leave, attendance and claims records
Training and certification records
Identification information where required
Any other information voluntarily provided to us

Some information is required for us to provide our products, services or respond to your enquiries.

Employee Information Processed Through Our HRMS

Frontier eHR provides Human Resource Management System (HRMS) solutions to organisations.

As part of providing these services, our customers may provide employee personal data including employment records, payroll information, leave, attendance, claims, training records and other information necessary for human resource administration.

Frontier eHR processes such information solely for the purpose of providing the services requested by our customers and in accordance with our contractual obligations.

Personal Information Provided When Contacting Us

When you contact Frontier eHR through our website, request a quotation, register for a demonstration or submit an enquiry, we may collect your name, company name, contact details, company information and any information contained within your enquiry.

This information is used to respond to your enquiries, provide requested information and support our business relationship.

Feedback and Testimonials

Where you voluntarily provide feedback, testimonials or reviews, Frontier eHR may publish your name, company affiliation and comments for marketing or case study purposes where appropriate.

How Information Will Be Used

Frontier eHR uses personal data for purposes including:

HRMS Services

Creating and maintaining employee user accounts;
Payroll and human resource administration;
Delivering HRMS products and services;
Customer implementation, training and technical support.

Communication and Customer Support

Responding to enquiries and requests;
Providing product updates and service-related communications;
Delivering customer support.

Marketing

Where permitted by law, we may use your contact information to send newsletters, product updates, event invitations or other information relating to our products and services. You may opt out of marketing communications at any time.

Service Improvement

We may analyse system usage, customer feedback and operational information to improve our products, services, security and overall user experience.

Legal and Regulatory Compliance

We may process personal data where necessary to comply with applicable legal, regulatory or contractual obligations.

How Information Is Shared and Disclosed

Frontier eHR may disclose personal data only where necessary, including:

to our customers in connection with HR administration;
to authorised employees, contractors or service providers who require access to perform their duties;
to professional advisers, auditors or legal representatives;
to government authorities or regulators where required or permitted by law;
where necessary to protect the rights, property or safety of Frontier eHR, our customers or others.

Frontier eHR does not sell personal data to third parties.

Retention of Personal Data

Frontier eHR retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our products and services, and to comply with applicable contractual, legal and regulatory obligations.

Retention periods vary depending on:

the nature of the personal data;
the services provided;
contractual requirements with our customers;
applicable legal and regulatory requirements.

Where Frontier eHR processes employee information on behalf of customers through our HRMS platform, retention of such information is governed by our contractual arrangements with our customers and applicable legal obligations.

When personal data is no longer required, Frontier eHR will securely delete, anonymise or otherwise dispose of the information using appropriate technical and organisational safeguards.

Frontier eHR’s Commitment to Security

Frontier eHR is committed to protecting personal data against unauthorised access, collection, use, disclosure, alteration, loss or other similar risks.

We implement reasonable administrative, physical and technical safeguards appropriate to the sensitivity of the personal data and the associated risks. These safeguards include access controls, authentication mechanisms, security monitoring, secure backup and recovery processes, employee security awareness and periodic reviews of our security controls.

Frontier eHR maintains an Information Security Management System (ISMS) certified to ISO/IEC 27001 within its applicable certification scope. Our ISMS supports the ongoing management of information security risks and the protection of the confidentiality, integrity and availability of information.

While we take reasonable steps to safeguard personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic and enhance user experience.

You may configure your browser to refuse cookies. However, doing so may affect certain website functionality.

Access and Correction Requests

You may request access to or correction of your personal data in accordance with the Personal Data Protection Act 2012.

To submit a request or make an enquiry relating to your personal data, please contact our Data Protection Officer.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to your personal data, please contact:

Data Protection Officer
Email: dpo@frontier-ehr.com
Telephone: +65 6391 0921

Changes to this Privacy Policy

Frontier eHR may update this Privacy Policy from time to time to reflect changes in our business, technology, legal or regulatory requirements.

The latest version of this Privacy Policy will always be published on our website. Continued use of our products or services following any updates constitutes acknowledgement of the revised Privacy Policy.